Refund Policy

Introduction

Apna Moves acts as a platform connecting users with transporters. We only process refunds for transporters. If you are a user/customer, please contact your selected transporter directly for any refund requests. Apna Moves is not responsible for issuing refunds to users.

Eligibility for Refunds

• For Transporters: Refunds are available according to our terms if the service is canceled or not delivered as promised.
• For Users/Customers: Apna Moves does not process refunds for users. Please contact your chosen transporter for their individual refund policy and process.

How to Request a Refund

1. Email your refund request to [email protected] with your booking details.
2. Our support team will review your request and may ask for additional information.
3. Once approved, refunds will be processed to your original payment method.

Refund Timelines

For transporters, refunds are processed by Apna Moves within 2-4 business days after approval.

For users/customers, refund timelines and eligibility are determined by your selected transporter. Please refer to your transporter's policy for details.

Exceptions

• No refunds for completed or successfully delivered services unless there is a proven service failure.
• Refunds are not provided for delays caused by factors outside our control (e.g., weather, strikes, force majeure).

Contact Us

For any questions or refund requests, contact our team at [email protected].